Hi, my mum has had her EE Kestrel for a few years and has recently decided to move to another network -utility warehouse- we have received the new SIM card and also have the codes from EE to unlock the phone, however when we put the new SIM in and turn the phone back on it doesn't bring up anything for us to type in the unlock code. Does anyone have any ideas how we can unlock the phone, or how to get the phone to bring up the unlock prompt?
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