Hi guys, I have read online that one of the common issues with HTC 10 is the self-unmounting of the SD card. Unfortunately, mine is formatted as internal memory and encrypted. Yes, double whammy.
Facts:
1. My SD card unmounts itself after about 60-90 seconds of rebooting
2. It sometimes mounts itself again but usually I have to reboot the phone
3. I have some invaluable family videos/photos that I would like to transfer but the memory card doesn't remain mounted long enough for me to do anything
4. My Mac does not recognise the SD card when inserted on its own, because of the encryption I guess
5. I am currently on Android 6.0.1 and software number is 1.95.401.4
6. My set indicates a software update available (2.41.401.3) around 1.17 GB but every time I try to download it I get this message:
"Your phone storage is not available to store the system software update because it is being used by your PC as USB storage. Disconnect USB and press OK yo start the download, or press Cancel to exit."
This happens even when the phone is not connected to the PC/Mac so I am guessing its got something to do with the SD card being unmounted.
7. Any chance of this SD card issue going away after the update?
8. Is there a way to update the phone offline?
9. Is this a hardware or software issue?
I really need help here guys, I'm not sure what my options are at this point but I would really, really like to get access to my family media. Any help would be greatly appreciated.
HTC 10
SanDisk 128GB microSD card
Facts:
1. My SD card unmounts itself after about 60-90 seconds of rebooting
2. It sometimes mounts itself again but usually I have to reboot the phone
3. I have some invaluable family videos/photos that I would like to transfer but the memory card doesn't remain mounted long enough for me to do anything
4. My Mac does not recognise the SD card when inserted on its own, because of the encryption I guess
5. I am currently on Android 6.0.1 and software number is 1.95.401.4
6. My set indicates a software update available (2.41.401.3) around 1.17 GB but every time I try to download it I get this message:
"Your phone storage is not available to store the system software update because it is being used by your PC as USB storage. Disconnect USB and press OK yo start the download, or press Cancel to exit."
This happens even when the phone is not connected to the PC/Mac so I am guessing its got something to do with the SD card being unmounted.
7. Any chance of this SD card issue going away after the update?
8. Is there a way to update the phone offline?
9. Is this a hardware or software issue?
I really need help here guys, I'm not sure what my options are at this point but I would really, really like to get access to my family media. Any help would be greatly appreciated.
HTC 10
SanDisk 128GB microSD card
from Android Forums at AndroidCentral.com - Ask a Question //forums.androidcentral.com/showthread.php?t=784470&goto=newpost
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