Hi,
I am trying to back up my entire Text and Call History on a Nexus 6P that I have used for 2+ years, but which is behaving like it is faulty.
It is running on 8.1.0 (Security patch 5/2/18 - UK date) and the mobile data has not been working properly since early to mid January. I looked online to investigate how to resolve this and found that I needed to adjust the Access Point Names under Mobile Network. I contacted my network provider via a chat some weeks ago and the confirmed exactly the same. I finally called them yesterday and was advised much the same thing. They also got me to take my SIM into store and test it in another device. This confirmed that there was no issue with the SIM, purely the handset. I am suspicious as to the nature of this, so I am wanting to back-up the text and call history potentially prior to running a factory reset. I have attempted this once before and kept most items (photos, files etc.), however my text and call history was lost and I really cannot afford to lose any information at this point in time.
Under the APNs screen I have been asked or read about the three vertical dots and whether I can create new, however the only available option is "Reset to default". I do not know if it is the most recent update that I ran which has caused this or if there is something else going on that might have corrupted the phone.
Please can someone respond to me in relation to one or both of these issues.
Yours hopefully!!
I am trying to back up my entire Text and Call History on a Nexus 6P that I have used for 2+ years, but which is behaving like it is faulty.
It is running on 8.1.0 (Security patch 5/2/18 - UK date) and the mobile data has not been working properly since early to mid January. I looked online to investigate how to resolve this and found that I needed to adjust the Access Point Names under Mobile Network. I contacted my network provider via a chat some weeks ago and the confirmed exactly the same. I finally called them yesterday and was advised much the same thing. They also got me to take my SIM into store and test it in another device. This confirmed that there was no issue with the SIM, purely the handset. I am suspicious as to the nature of this, so I am wanting to back-up the text and call history potentially prior to running a factory reset. I have attempted this once before and kept most items (photos, files etc.), however my text and call history was lost and I really cannot afford to lose any information at this point in time.
Under the APNs screen I have been asked or read about the three vertical dots and whether I can create new, however the only available option is "Reset to default". I do not know if it is the most recent update that I ran which has caused this or if there is something else going on that might have corrupted the phone.
Please can someone respond to me in relation to one or both of these issues.
Yours hopefully!!
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