I have a Samsung galaxy j5. The device was working normally (it has a bloated battery, & I've had it for two years, just to confirm) and all of sudden, I wasn't able to log in due to the fact that the keyboard of the device wouldn't Load. I rebooted it, powered it off, restarted it, took the battery out, the SD card out.. and still, nothing. What should I do? I need access to the device because It's all very important data. Thank you :-)
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