So, long story short.
Was at the airport. Mom went into a slight panic as she thought she had lost her phone. Went to ADM and locked her phone as a precautionary measure as she had sensitive stuff on it. She found it but when I went to unlock it, the password I sent to it didn't work and the phone refused to unlock. Changed it and the earlier one worked but it has since relocked and now would not exit the lockscreen at all.
Tried using my iPad, Moto Z and my laptop to attempt to resolve this, but all of which resulted in failure as each time, ADM keeps saying "Since Google has verified that a screen lock is already set, the password you entered won't be needed."
I don't want to resort to a factory reset as sensitive stuff is stored on it and it being my mom's phone, I'm not sure if she has done any backups recently (and I will be royally hosed if I do resort to the reset).
Suggestions?
Her phone is a ZE551ML variant of the Zenfone 2, BTW.
Was at the airport. Mom went into a slight panic as she thought she had lost her phone. Went to ADM and locked her phone as a precautionary measure as she had sensitive stuff on it. She found it but when I went to unlock it, the password I sent to it didn't work and the phone refused to unlock. Changed it and the earlier one worked but it has since relocked and now would not exit the lockscreen at all.
Tried using my iPad, Moto Z and my laptop to attempt to resolve this, but all of which resulted in failure as each time, ADM keeps saying "Since Google has verified that a screen lock is already set, the password you entered won't be needed."
I don't want to resort to a factory reset as sensitive stuff is stored on it and it being my mom's phone, I'm not sure if she has done any backups recently (and I will be royally hosed if I do resort to the reset).
Suggestions?
Her phone is a ZE551ML variant of the Zenfone 2, BTW.
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