mercredi 30 novembre 2016

Samsung galaxy s7 edge freezes when on charge

I have Samsung galaxy s7 edge and this morning I wanted to put the phone on charge despite having 35% left on my battery. The phone switched itself off showing me a black screen with "Samsung galaxy s5 edge powered by android". I disconnected the phone from the charger and tried to reset the phone (using power button and volume down button as per the advice) but no success.
This is not the first time it happened. It mostly happens when on charge. Phone feels hot.
I only have the phone since end of Septemeber.
Any ideas what I can do please?
Thank you
Veronika


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