samedi 1 septembre 2018

Why did my phone stop working on Red Pocket?

I had a AT&T branded Samsung S4 that worked well on AT&T Red Pocket yearly plan for 4 months. Same phone was on ATT Straight Talk for 4 years prior to being put on Red Pocket. Never had any issues with phone on Straight Talk and for 1st 4 months on Red Pocket.

3 weeks ago, I was unable to call out....calls ending and timing out while dialing. Text and MMS work fine though.

Red Pocket initially said problem was with my phone. We tried troubleshooting by resetting, taking sim out, doing this and that. Nothing corrected the problem.

So I bought a new unlocked Note 8 model N950U1. Now this new phone is having the exact same issue. I tried a new sim and it just doesn't call out anymore.

Anyone know why? Red Pocket said everything fine on their end. If this issue is with 2 different phones and after trying 2 sims, any idea why this is happening? Is the problem the phone, Red Pocket or something else?

Thanks in advance. This is a real mystery.


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