Moto Z2 Force Edition won't download to Ford Sync

I've been using my Moto Z2 Force Edition successfully for over a year now with my 2017 Ford Fusion's Sync. Last week I rented a 18 Fusion and synced it without trouble, but it would not download the phonebook. When I got home and resynced my phone to my car, it would not download the phonebook there either. The phone and media still work but I have to use the "Dial" and say the numbers to get it to make a call.

Does anyone else have this problem and what can I do to fix mine?

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