Locked out of my Samsung Galaxy S7

Help my friend's Galaxy S7 was accidentally reset while in his pocket. We can't remember his original gmail password. So far, support from Samsung, Verizon and Google leaves much to be desired. We have been going in circles since mid December 2016

from Android Forums at AndroidCentral.com - Ask a Question //forums.androidcentral.com/showthread.php?t=765976&goto=newpost
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