Phone half unlocked?!?!

I got a phone from a friend, who told me would work with sim and carrier no problem. Wrong, so I contacted my carrier who told me phone was locked contact manufacturer to have them unlock it. Well, manufacturer told me carrier could unlock. So back to the beginning of the circle, carrier told me that phone is "half unlocked", contact manufacturer, again. Have not done that yet, I wanted an opinion or laugh or whatever, but can a phone be half
unlocked? I'm not sure if I should feel confused or the butt if a joke. 😉😄

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