lg stylo 4 pen pop menu not working

The pop menu does not open when I take the pen out. It makes the sound and vibrates but it does not open. I just got it today and all the settings are set to the right things. I have tried restarting it several times and it still does not work.
Help!

from Android Forums at AndroidCentral.com - Ask a Question http://bit.ly/2BLfHnx
via IFTTT