Ok, so I got a new phone 4 days ago. A T-Mobile Samsung Galaxy S7, the phone has been great so far!. But, this morning I found out that my mobile data wasn't working.
I tried to restart the phone a couple of times, but it didn't work (I noticed that the notification bar showed 4g LTE for a few seconds after going back to the 'x'). Pulling out the SIM didn't work either. WiFi calling was working though.
Finally, I ended doing a factory reset and it seemed to fix the problem.
Is this a known issue on this phones? I want to believe this was caused by a corrupted app or something, and not a hardware issue, but I don't know.
Additional info on the apps installed:
- Google Launcher and Keyboard
- Regular google apps (keep, maps, Gmail, etc.)
- Snapchat, Instagram, Facebook
- Spotify
- Zooper Widget
Those are the apps I can remember, it was pretty default after that.
Also, would like to know how to verify my device's warranty, just if I'll need to take it in.
Thanks in advance.
I tried to restart the phone a couple of times, but it didn't work (I noticed that the notification bar showed 4g LTE for a few seconds after going back to the 'x'). Pulling out the SIM didn't work either. WiFi calling was working though.
Finally, I ended doing a factory reset and it seemed to fix the problem.
Is this a known issue on this phones? I want to believe this was caused by a corrupted app or something, and not a hardware issue, but I don't know.
Additional info on the apps installed:
- Google Launcher and Keyboard
- Regular google apps (keep, maps, Gmail, etc.)
- Snapchat, Instagram, Facebook
- Spotify
- Zooper Widget
Those are the apps I can remember, it was pretty default after that.
Also, would like to know how to verify my device's warranty, just if I'll need to take it in.
Thanks in advance.
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