I placed a new Moto G5 Plus phone in service on November 17, 2017 and installed the SMS back up + app, to back up text messages. I had the same app on my Moto E phone and all the sent text messages from that phone were saved under the name of whoever I sent them to and were easy to find.
As soon as I started texting with the Moto G5 Plus using the back up app, I noticed that all my sent messages were saved in SMS in a folder called "me" and are all lumped together, making it very difficult to find complete conversations . I compared the settings for the back up app on both the new Moto G5 Plus and the Moto E and they are identical; the settings on my Gmail account look to be correct.
Does anyone know how this can be corrected?
As soon as I started texting with the Moto G5 Plus using the back up app, I noticed that all my sent messages were saved in SMS in a folder called "me" and are all lumped together, making it very difficult to find complete conversations . I compared the settings for the back up app on both the new Moto G5 Plus and the Moto E and they are identical; the settings on my Gmail account look to be correct.
Does anyone know how this can be corrected?
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