Hi all,
yesterday, my Huawei P8 Lite 2017 restarted without any reason and since then, I'm unable to connect to my Google Account and then any Google app. The phone is not rooted.
My password is asked and when I provide it, it seems it connects and then disconnects immediately. Play Stores says "Checking your information" and then "You have been disconnected" (I translate French messages so they may not be exactly the same in English).
I tried connecting to Gmail and my Google Account using Chrome and everything is fine. I even changed my password.
I tried turning on the 2-step verification : I receive the SMS with the code and I can see the screen to enter it, but I haven't the time to do it, the screen immediately changes to "You have been disconnected".
I tried connecting the Huawei Mail application to my Gmail account without any success.
I tried deleting one of the 2 Google accounts of my phone : it has been deleted, but it's not possible to add it again : it asks for my password, and then I have to accept the Conditions, and then nothing happens.
I installed the last version of the Play Store using apkmirror without any success. I also cleared all Google app caches.
I also noticed a similar problem with Twitter, in case it helps : when I connect, an error says it cannot get my tweets or messages, and when I close the app, I'm automatically disconnected.
Last thing is to factory reset the phone, but I would prefer to avoid it...
I have no more idea, please help !! :)
Thanks a lot
PH
yesterday, my Huawei P8 Lite 2017 restarted without any reason and since then, I'm unable to connect to my Google Account and then any Google app. The phone is not rooted.
My password is asked and when I provide it, it seems it connects and then disconnects immediately. Play Stores says "Checking your information" and then "You have been disconnected" (I translate French messages so they may not be exactly the same in English).
I tried connecting to Gmail and my Google Account using Chrome and everything is fine. I even changed my password.
I tried turning on the 2-step verification : I receive the SMS with the code and I can see the screen to enter it, but I haven't the time to do it, the screen immediately changes to "You have been disconnected".
I tried connecting the Huawei Mail application to my Gmail account without any success.
I tried deleting one of the 2 Google accounts of my phone : it has been deleted, but it's not possible to add it again : it asks for my password, and then I have to accept the Conditions, and then nothing happens.
I installed the last version of the Play Store using apkmirror without any success. I also cleared all Google app caches.
I also noticed a similar problem with Twitter, in case it helps : when I connect, an error says it cannot get my tweets or messages, and when I close the app, I'm automatically disconnected.
Last thing is to factory reset the phone, but I would prefer to avoid it...
I have no more idea, please help !! :)
Thanks a lot
PH
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