Why am I not getting sounds when im sent a message in messenger or even Facebook

I use to have a ringtone or a sound to let me know I had a message on both my Facebook messenger & my regular messenger..now there is no sound for either! I haven't changed anything..hope you can help me.

from Android Forums at AndroidCentral.com - Ask a Question http://ift.tt/2DOrHo9
via IFTTT